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All Systems Operational
About This Site
Welcome to the Crossover health dashboard. If you'd like to report a problem, please navigate to https://support.crossover.com.
Past Incidents
Nov 6, 2025
No incidents reported today.
Nov 5, 2025
Resolved -
All WorkSmart services are now back to normal operation, and users should be able to log in and upload timecards without issues.
Please reach out to Customer Support for any other queries.
Nov 5, 10:51 UTC
Please reach out to Customer Support for any other queries.
Nov 5, 10:51 UTC
Monitoring -
A fix has been implemented, and all WorkSmart services have returned to normal operation.
Users should now be able to log in and upload timecards successfully.
Our team is continuing to monitor system performance closely to ensure stability.
Nov 4, 23:43 UTC
Users should now be able to log in and upload timecards successfully.
Our team is continuing to monitor system performance closely to ensure stability.
Nov 4, 23:43 UTC
Investigating -
We are currently investigating an issue where WorkSmart is operating in offline mode, resulting in stopped timecard uploads. Affected users may also experience authentication errors, with messages alternating between “No team assigned,” “Username or Password is invalid,” “Invalid email and/or password,” and “Sorry, an unknown error happened.”
Our engineering and SaaS teams are actively working on identifying the root cause. We are monitoring the situation closely and will provide an update as soon as we make some progress in our investigation.
Nov 4, 21:56 UTC
Our engineering and SaaS teams are actively working on identifying the root cause. We are monitoring the situation closely and will provide an update as soon as we make some progress in our investigation.
Nov 4, 21:56 UTC
Nov 4, 2025
Nov 3, 2025
No incidents reported.
Nov 2, 2025
No incidents reported.
Nov 1, 2025
No incidents reported.
Oct 31, 2025
No incidents reported.
Oct 30, 2025
No incidents reported.
Oct 29, 2025
No incidents reported.
Oct 28, 2025
No incidents reported.
Oct 27, 2025
No incidents reported.
Oct 26, 2025
No incidents reported.
Oct 25, 2025
No incidents reported.
Oct 24, 2025
No incidents reported.
Oct 23, 2025
No incidents reported.