Affected services:

  • Crossover Application

Crossover Application is unavailable - Crossover is failing to send mails to users - AWORK-51838

Opened on Thursday 17th January 2019, last updated

Identified — Starting January 17, 2019 16:44 GMT we are experiencing an incident: Crossover Application is unavailable. This is affecting restricted set of customers. We are working on the resolution and expect to have it resolved within the next 30 minutes. We will provide an update every 30m or as soon as incident is resolved.

Posted

IdentifiedProblems identified: Crossover mails are failing Actions taken: There is issue of public IP being blacklisted on email-smtp.us-east-1.amazonaws.com. Team is working Estimated duration: 30 minutes.

Posted

IdentifiedProblems identified: Crossover mails are failing Actions taken: Team is still checking IP issue and investigation carries on. Estimated duration: 30 minutes.

Posted

IdentifiedProblems identified: Crossover mails are failing Actions taken: Team is fixing the issue. Estimated duration: 30 minutes.

Posted

Resolved — Outage has been resolved, outage duration was 2:51(Hours:Minutes). all services are up

Posted